Last updated: September 3, 2026
1. Who we are. Vaulte AI ("Vaulte", "we"), 350 Rue de Louvain O, Montréal QC H2N 2E8, Canada, provides the service described below. By creating an account, paying an invoice, or using the service, you ("Client", "you") agree to these terms on behalf of your business.
2. The service. We configure and operate an AI-powered assistant that replies to messages on your WhatsApp Business number, qualifies enquiries, books appointments, and sends you summaries. The assistant is software. Its replies are generated automatically and may be inaccurate, incomplete, or inappropriate despite our safeguards. You are responsible for reviewing what it says on your behalf and for correcting anything wrong.
3. What the assistant does not do. It is not a substitute for a licensed professional. It does not give medical, legal, financial, tax, or safety advice, and it does not make binding offers, quotes, or commitments. Any price, availability, appointment, or promise it states is non-binding until you confirm it. You must not deploy it in a way that relies on it for regulated advice or for decisions that produce legal effects on a person.
4. Your obligations. You confirm that you own or control the WhatsApp number and Meta assets you connect; that you comply with Meta's WhatsApp Business and Commerce policies; that you have the right, under applicable privacy law (including Québec's Law 25, PIPEDA, and CASL), to collect and process your customers' information through the assistant; that you will not use the service to send unsolicited messages, to deceive, harass, or discriminate, or for any unlawful purpose; and that the information and instructions you give us for configuring the assistant are accurate and lawful. You are the controller of your customers' personal information; we process it as your service provider.
5. Fees and billing. A one-time setup fee and a monthly subscription are billed in advance in Canadian dollars through Stripe. The subscription renews month to month until cancelled. You may cancel at any time from your portal or by email; the service ends at the close of the current billing period. Fees already paid are non-refundable except where the law requires otherwise. The setup fee is non-refundable once setup work has begun. Third-party costs (Meta conversation fees, phone numbers) are yours. We may change prices with 30 days' written notice; changes apply from your next billing period.
6. Data. Our Privacy Policy forms part of these terms. Message content is processed by third-party providers (including Meta, Anthropic, OpenAI, Supabase, Railway, Resend, and Stripe), some located outside Canada. You may export your leads and request deletion of your data at any time; after cancellation we delete your account data within 90 days unless the law requires retention. You are responsible for informing your own customers, in your own privacy notice, that an AI assistant handles their messages and that a human is available on request.
7. Acceptable use and suspension. We may suspend or terminate the service immediately if you breach these terms, if Meta suspends your number, if a payment fails and is not resolved within 7 days, or if continued operation would expose us or others to legal risk. We will notify you when we do.
8. Availability. We aim for continuous operation but the service depends on WhatsApp, Meta, and AI providers we do not control. We do not guarantee uptime, delivery of any message, or that any lead will be captured. Scheduled maintenance and provider outages are not breaches of these terms.
9. Intellectual property. We own the platform, the software, prompts, and templates. You own your business data, your customer data, and the content you provide. You grant us a licence to use your data only to operate the service for you. Where you have agreed in writing to be a case study, you grant us the right to use your business name and non-confidential results in our marketing until you withdraw that consent in writing.
10. No warranty. The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and we make no warranty that the assistant's outputs will be accurate, complete, or suitable for any purpose.
11. Limitation of liability. To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost leads, lost data, or reputational harm, arising from the service or from anything the assistant says or fails to say, even if we were advised of the possibility. Our total aggregate liability for all claims in any twelve-month period is limited to the subscription fees you paid to us in the three months preceding the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law, including under the Québec Civil Code and the Consumer Protection Act where they apply.
12. Indemnity. You will defend and indemnify us against third-party claims, damages, and reasonable legal costs arising from your customer data, your instructions to us, your marketing practices, your breach of Meta's policies or privacy law, or your use of the service in breach of these terms.
13. Changes. We may update these terms. We will post the new version here with a new date and, for material changes, email you at least 30 days before they take effect. Continued use after that date is acceptance.
14. Governing law and disputes. These terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable there. Before starting any proceeding, you agree to contact us in writing and give us 30 days to resolve the issue. Subject to that, the courts of the district of Montréal have exclusive jurisdiction. Where a mandatory consumer-protection rule gives you a different right, that rule prevails.
15. Language. These terms are available in English and, on request, in French. Les parties ont convenu que la présente convention soit rédigée en anglais; une version française est disponible sur demande.
16. Entire agreement. These terms, the Privacy Policy, and any written order or founding-offer agreement between us are the entire agreement. If any part is unenforceable, the rest remains in force.
Contact: hello@vaulte.ai
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